Jonathan Kundra - 2018-06-06
A fuir: colis pas livré après attente de 8h30 à 17h30. On vous raccroche au nez quand vous essayer de savoir pourquoi et après ils vous envoient un message pour vous dire que vous n'était pas chez vous. Autrement dit, en VO: From an American expat living in Paris: I totally concur with all of the negative reviews. This company's idea of customer service in Paris is (1) hang up on you after you've waited from 8:am to 5:30 pm for a delivery which never came. (2) Lie that the delivery was actually attempted. (3) Threaten to refuse a re-delivery if one posts a negative review. It's a multinational which basically doesn't give a damn about small customers. A company to be avoided at all costs. In all, a sickening experience in indifference, lies and outright contempt. I hope that Marie-Christine Lombard, the French CEO reads this: I will be attempting to contact you as well as Olivier Melot. There's a French proverb which states that "Le poisson pourrit par la tête", meaning that fish (as well as companies) go rotten from the head on down. Aux bons entendeurs, salut.
